Returns & Exchanges

At ELEVEN, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, we offer a 30-day window for returns on all products in their original, unused condition.

1

Initiate Your Request

Log into your ELEVEN account and select the order you wish to return to receive a unique Return Authorization number.

2

Pack Your Items

Carefully place the items in their original packaging, ensuring all safety seals are intact to qualify for a full refund.

3

Attach the Label

Print the prepaid shipping label provided via email and securely attach it to the outside of your return package.

4

Drop Off and Track

Hand your package to any authorized carrier location and keep your tracking number until your refund is processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing